At DYNVALIS, customer satisfaction is our top priority. We strive to deliver products and services that meet the highest quality standards. However, if you are not entirely satisfied with your purchase, we are here to help.
If you are unsatisfied with a product purchased from DYNVALIS, you may return it within 30 days of purchase for a full refund. The product must be in its original packaging, unused, and in the same condition as received. Please include the receipt or proof of purchase.
Cancellations are accepted within 24 hours of order placement. If you wish to cancel an order, please contact our customer service department immediately. If your order has already been shipped, please follow the return process outlined above.
Refunds will be processed within 7-10 business days after we receive the returned item(s). The refund will be made to the original payment method used during the purchase.
Certain items are exempt from being returned. These include:
If you have questions or concerns regarding our refund policy, please contact us at:
Email: [email protected]
Phone: (123) 456-7890
Address: 123 Business Avenue, Suite 100, New York, NY 10001